Hello Interview Terms of Use
Last revised on: January 25, 2024
The website located at www.hellointerview.com (the “Site”) is a copyrighted work belonging to Optick Labs Inc. (“Hello Interview”, “Company”, “us”, “our”, “we”). Certain features of the Site such as mock interview services, ai interviews, coaching services, or educational resources may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.
These Terms of Use (these “Terms”) set forth the legally binding terms and conditions that govern your use of the Site. By accessing or using the Site, you are accepting these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms (on behalf of yourself or the entity that you represent). You may not access or use the Site or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Site.
Please be aware that THESE TERMS CONTAIN PROVISIONS GOVERNING HOW DISPUTES THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY DISPUTES THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF YOUR ACCEPTANCE OF THESE TERMS. IN PARTICULAR, IT CONTAINS AN ARBITRATION AGREEMENT WHICH WILL REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.
1. Accounts
1.1 Account Creation. In order to use specific features of the Site, you are required to create an account (“Account”), expressly accept these Terms, and provide certain information about yourself as prompted by the account registration form. You confirm and declare that: (a) all required registration information you submit is accurate and genuine; and (b) you will upkeep the accuracy of such information. You have the right to delete your Account anytime and for any reason by following the steps outlined on the Site. Hello Interview may suspend or terminate your Account for any reason at any time, including but not limited to your breach of these Terms.
1.2 Account Responsibilities. All responsibility for maintaining the confidential nature of your Account login information lies with you, and you are entirely responsible for all activities that occur under your Account. Any unauthorized use or any suspected unauthorized use of your Account or any other breach of security is to be immediately reported to Hello Interview. Hello Interview holds no accountability or liability for any loss or damage arising from failing to comply with the above requirements.
1.3 User, Coach, and Candidate Accounts. If you create an Account, you will be considered a User of the Site. A “User” means a person or entity who completes Hello Interview’s account registration process, expressly agrees to these Terms, utilizes any services offered by or through the Site, or a person or entity who submits or receives a request through Hello Interview, including but not limited to any Coach or Candidate on the Site. A “Coach” is a User who uses, or is registered to use, the Site to offer, provide, receive payment for, or facilitate the provision of Coaching Services. “Coaching Services” means the interview-coaching services listed, quoted, scheduled, offered, fulfilled or provided by a Coach, or sought, scheduled, paid for, or received by Candidates, through the Site. A “Candidate” means a User who is registered to search for Coaching Services on the Site, seeks Coaching Services from Coaches on the Site, makes a booking with a Coach to purchase Coaching Services (or receive a quote in contemplation thereof) or agrees to these Terms in order to receive, pay for, review, or facilitate the receipt of Coaching Services.
2. Access to the Site
2.1 License. Subject to these terms, Hello Interview grants you a limited, non-transferable, non-exclusive, revocable license to use and access the website for personal, noncommercial use.
2.2 Certain Restrictions. The rights awarded to you with these terms come with specific restrictions: (a) licensing, selling, renting, leasing, transfer, dissemination, hosting, or any other forms of commercial exploitation of the website either entirely or any displayed content is prohibited, (b) modification, creating derivative works of, disassembly, reverse compiling or reverse engineering any part of the website is prohibited (c) viewing the website with the objective of laying groundwork for a similar or competitive website, product, or service is prohibited (d) unless expressly stated, no part of the website may be copied, reproduced, published, downloaded, displayed, posted, or transmitted in any form or by any means. Any future release, revision, or addition to the functionality of the website is subject to the website terms. All existing and future copyright and proprietary notices on the website or any displayed content must be maintained on all copies.
2.3 Modification. Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.
2.4 No Support or Maintenance. You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site.
2.5 Ownership. Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trade marks, and trade secrets, in the Site and its content are owned by Company or Company’s suppliers. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.
2.6 Feedback. If you provide Company with any feedback or suggestions regarding the Site (“Feedback”), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will not treat any Feedback you provide to Company as confidential and proprietary information of yours or any third party. You agree that you will not submit to Company any Feedback that you consider to be confidential or proprietary to you or any third party. The foregoing provisions in this subsection only relate to Feedback you provide regarding the Site, and we address other information you share during coaching sessions in the following subsection.
2.7 Recordings and Transcripts. Hello Interview may track, record, and produce transcripts of any communications between Coaches and Candidates on the Site, including but not limited to the provision of Coaching Services in live video teleconferences. Such recordings, transcripts, or tracked communications on the Site are the property of Hello Interview and you consent to our using them for any lawful internal business purpose, including but not limited to improving the Site, our services, and the Coaching Services. You agree that you will not share with your Coach during coaching sessions any confidential or proprietary information. Except for Feedback you provide regarding our Site and for which we reserve all rights, we will never share any information you provide during any coaching sessions with any third party.
3. User Content
3.1 User Content. “User Content” means any and all information and content that a User submits to, or uses with, Hello Interview, including but not limited to, the information, feedback, and responses you provide during the mock interviews and your interactions with the AI tools provided. You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, relevance, or usefulness by us or any of our services. You hereby represent and guarantee that your User Content does not violate our Acceptable Use Policy (described in Section 3.3). You must not represent or insinuate to others that your User Content is in any way provided, sponsored, or endorsed by Hello Interview. Since you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. Hello Interview is not obliged to back up any User Content, and your User Content may be removed at any time without prior notification. It is solely your responsibility to create and maintain your own backup copies of your User Content if desired.
3.2 License. By submitting any User Content to Hello Interview, you hereby grant, and represent and warrant that you have the rights to grant, Hello Interview a nonexclusive, royalty-free, worldwide license to use, reproduce, display, distribute, and create derivative works of such User Content as is necessary to provide, promote, and improve the services of Hello Interview. This might include showcasing testimonials, success stories, or unique use cases we uncover while delivering our offerings. This license continues even if you stop using our services, though your personal data will still be handled as outlined in our Privacy Policy.
3.3 Acceptable Use Policy. The following terms constitute our “Acceptable Use Policy”:
(a) You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right, (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable, (iii) that is harmful to minors in any way, or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.
(b) In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to harvest, collect, gather or assemble information or data regarding other Users, including e-mail addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other User’s use and enjoyment of the Site; or (vi) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).
3.4 Enforcement. We reserve the right (but have no obligation) to review, refuse and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your Account in accordance with Section 8, and/or reporting you to law enforcement authorities.
4. Terms Specific to Coaches.
If you are a Coach, the terms in this Section apply to you:
By registering or using the Site to offer, post, or provide Coaching Services, Coaches represent and warrant that they, and the employees, agents, suppliers contractors, and subcontractors who may perform work for them, are properly and fully qualified, experienced, licensed, certified, bonded, and insured, as required by applicable laws or regulations to which they may be subject in the jurisdiction(s) in which they offer their Coaching Services and in relation to the specific services they are providing. Coaches agree to comply with all applicable laws, including the California Consumer Privacy Act and California Privacy Rights Act (as applicable), any other applicable privacy laws, and the Telephone Consumer Protection Act (as applicable), in their use of the Site and any personal information obtained from the Site.
Coaches agree that they are acting as independent contractors in providing the Coaching Services and they are not employees, joint venturers, or partners of Hello Interview. Coaches acknowledge that they provide their own equipment, select their own jobs, develop their own expertise, are free to do jobs through other platforms and lead sources, and determine their own work schedule. Hello Interview does not control, and has no right to control, the Coaching Services a Coach provides to Candidates (including the details of how the Coach provides such services).
Coaches understand and agree that using the Site does not guarantee that any Candidate will engage them, or that Hello Interview will match them, for Coaching Services.
Coaches must not:
(i) Advertise or solicit Coaching Services not related to or appropriate for the Site including, but not limited to any Coaching Services that (a) compete with the business of Hello Interview; (b) are not in supported categories on the Site; (c) offer only products; (d) provide directories or referrals; (e) offer lending; (f) offer rental space; (g) promote events (such as a party or professional convention); (h) are based outside the United States; (i) promote or offers Ponzi schemes, junk mail, spam, chain letters, pyramid schemes, affiliate marketing or unsolicited commercial content, discount cards, credit counseling, online surveys or contests, raffles, prizes, bonuses, games of chance or giveaways;
(ii) Fail to perform Coaching Services purchased from the Coach as promised or matched by Hello Interview, unless the applicable Candidate fails to meet a material term of the applicable agreement for such Coaching Services (including by refusing to pay); or
(iii) Seek to separately charge a Candidate for Coaching Services when payment has already been, or is scheduled to be, initiated through Hello Interview.
Hello Interview pays Coaches’ independent contractor fees via electronic funds transfer, PayPal, or any other means mutually agreed between Coaches and Hello Interview. Independent contractor fees are variable for each coaching session depending on various factors and will be agreed to between Coaches and Hello Interview through the Site for specific Coaching Services prior to the delivery of those Coaching Services.
Coaches are responsible for providing accurate payment account details to Hello Interview. Coaches are also responsible for accurately filling out W-9 forms, or any other similar applicable forms, requested for completion by Hello Interview and for complying with all laws and tax obligations with respect to their status as independent contractors.
5. Terms Specific to Candidates.
If you are a Candidate, the terms in this Section apply to you:
Candidates acknowledge that Hello Interview facilitates Coaches providing the Coaching Services as independent contractors of Hello Interview, not as employees, partners, or joint venturers, and such facilitation does not constitute a warranty of any kind to Candidate with respect to the Coaching Services.
Candidates must not:
(i) Sign up for, negotiate a price for, use, or otherwise solicit Coaching Services with no intention of following through with your use of or payment for the Coaching Services;
(ii) Pay a Coach directly and apart from the Site for the Coaching Services or any similar service offered by a Coach outside of the Site;
(iii) Pay a Coach any tips for the Coaching Services;
(iv) Provide any profile or Account details that are false, misleading, or that misstate your resume, titles, or qualifications; or
(v) Share the Coaching Services with any third-party or assign or transfer any rights you may have as a paying customer of Hello Interview in receiving the Coaching Services to any third party.
6. Matchmaking.
Hello Interview facilitates the matching of Candidates with Coaches. Candidates will generally select a time slot and Hello Interview will select from the Coaches that have indicated they are available in that timeslot to match with a Candidate. Once we match Candidates and Coaches, we create calendar events on their respective calendars and set up a meeting room with tools to facilitate the successful delivery of Coaching Services. We also facilitate various forms of communication and interaction between Coaches and Candidates, including enabling them to send messages to each other, which communications and interactions must be made in full compliance with our Acceptable Use Policy. Hello Interview disclaims all responsibility and liability for communications and interactions between Candidates and Coaches (acting as independent contractors) on the Site.
7. Indemnification.
You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
8. Third-Party Links & Ads; Other Users
8.1 Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.
8.2 Other Users. Each Site user is solely responsible for any and all of its own User Content. Since we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others. We make no guarantees regarding the accuracy, currency, suitability, appropriateness, or quality of any User Content. Your interactions with other Site users are solely between you and such users. You agree that Company will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.
8.3 Release. You hereby release and forever discharge the Company (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
9. Use of AI in Services
9.1 AI-Driven Mock Interviews Our Product includes AI-driven mock interview features that leverage third-party AI platforms, including but not limited to OpenAI, Anthropic, Google, and AnyScale. These platforms assist in analyzing your responses and providing feedback. By using these AI-driven features, you agree to the processing of your data by these platforms under their respective data use policies, which are designed to protect and responsibly handle your information.
9.2 Data Sharing and Privacy In using our AI-driven mock interviews, you acknowledge that your interview responses and related interaction data will be shared with these third-party AI platforms. We take measures to ensure that any data shared adheres to our Privacy Policy and the strict data use policies of the respective AI platforms.
9.3 Consent and Opt-Out Your use of AI-driven features is contingent upon your explicit consent to the sharing and processing of your data as described. You may opt out of these features at any time; however, opting out may impact the functionality and your experience of our AI-driven services.
10. Disclaimers
THE SITE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
11. Limitation on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS (U.S. $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
12. Term and Termination
Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2 through 2.6, Section 3 and Sections 4 through 10.
13. Copyright Policy
Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
- your physical or electronic signature;
- identification of the copyrighted work(s) that you claim to have been infringed;
- identification of the material on our services that you claim is infringing and that you request us to remove;
- sufficient information to permit us to locate such material;
- your address, telephone number, and e-mail address;
- a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
- The designated Copyright Agent for Company is: Stefan Mai
- Designated Agent: Stefan Mai
- Address of Agent:
7511 Greenwood Ave North
Unit #4238
Seattle, WA 98103 - Telephone: 832-248-8238
- Email: stefan@hellointerview.com
14. Payment Processing
Hello Interview uses the services of Stripe Inc. ("Stripe") for payment processing. All payments made to Hello Interview via our platform are subject to their processing and handled by Stripe. Your usage of these services is subject to Stripe's own terms of service, privacy policy, and other agreements, which you are responsible for reviewing and agreeing to. Stripe's services may be accessed and used only as expressly permitted in these agreements. You can review them at https://stripe.com/us/legal.
Please remember to read through these agreements before submitting payment details on our platform. By agreeing to these terms or continuing to operate on our platform, you agree to be bound by Stripe's terms, as the terms may be modified by Stripe from time to time. As a condition of Hello Interview enabling payment processing services through Stripe, you agree to provide Hello Interview accurate and complete information about you and your business, and you authorize Hello Interview to share it along with transaction information related to your use of the payment processing services provided by Stripe.
15. General
15.1 Changes. These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
(a) Applicability of Arbitration Agreement. All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with these Terms or the use of any product or service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under these Terms.
(b) Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to the Company should be sent to: 7511 Greenwood Ave North Unit #4238 Seattle, WA 98103. After the Notice is received, you and the Company may attempt to resolve the claim or dispute informally. If you and the Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.
(c) Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims, counterclaims, or request for relief under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other disputes shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.
You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the country where you live or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
(d) Authority of Arbitrator. The arbitrator shall have exclusive authority to (i) determine the scope and enforceability of this Arbitration Agreement and (ii) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any assertion that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Company. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and these Terms (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.
(e) Waiver of Jury Trial. YOU AND COMPANY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Company are instead electing that all disputes, claims, or requests for relief shall be resolved by arbitration under this Arbitration Agreement, except as specified in Section 10.2(a) (Applicability of Arbitration Agreement) above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow these Terms as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
(f) Waiver of Class or Other Non-Individualized Relief. ALL DISPUTES, CLAIMS, AND REQUESTS FOR RELIEF WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR COLLECTIVE BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If a decision is issued stating that applicable law precludes enforcement of any of this section’s limitations as to a given dispute, claim, or request for relief, then such aspect must be severed from the arbitration and brought into the State or Federal Courts located in the State of Washington. All other disputes, claims, or requests for relief shall be arbitrated.
(g) 30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to: support@hellointerview.com, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your Company username (if any), the email address you used to set up your Company account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
(h) Severability. Except as provided in Section 10.2(f) (Waiver of Class or Other Non-Individualized Relief), if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.
(i) Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Company.
(j) Modification. Notwithstanding any provision in these Terms to the contrary, we agree that if Company makes any future material change to this Arbitration Agreement, you may reject that change within thirty (30) days of such change becoming effective by writing Company at the following address: supportt@hellointerview.com.
15.3 Export. The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.
15.4 Disclosures. Company is located at the address in Section 10.8. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
15.5 Electronic Communications. The communications between you and Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. The foregoing does not affect your non-waivable rights.
15.6 Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.
15.7 Copyright/Trademark Information. Copyright © 2024 Optick Labs Inc. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
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  Unit #4238
  Seattle, WA 98103
Email: support@hellointerview.com