Frequently Asked Questions
Credits and Purchases
What is your refund policy?
We have a 100% satisfaction guarantee on completed mocks. If you are unsatisfied with the experience you had, you can request a refund within 72 hours by emailing us at support@hellointerview.com and we'll get it sorted out.
If I purchase credits, when do they expire?
You have the option of purchasing a package of mocks in advance. Credits are valid for up to 1 years after the date of purchase, after which they expire.
Can I receive a refund for unused credits?
Generally, no. Please purchase credits you expect to use. If you have an exceptional situation, please email us at support@hellointerview.com and we'll do our best to help.
What happens if I need to reschedule?
Mocks can be rescheduled up to 3 times with 24 hours notice. Simply visit the Upcoming Mocks page and click "Reschedule".
What happens if I need to cancel?
Mocks can be cancelled at any time for no charge 24 hours in advance. Inside of 24 hours, we charge a $25 fee which must be paid before the credit is re-used. Email us at support@hellointerview.com if you have questions.
If I don't show up to the mock, can I get my credit back?
Stuff happens. For no-shows, we charge a $50 fee which is passed to your coach as compensation for the time spent. You'll receive an email with instructions on how to pay the fee and reinstate your credit. Email us at support@hellointerview.com if you have questions.
Mock Interviews
How can I confirm my interviewer has worked at the company recently?
We meet with all coaches before they join the platform, vet them, and continuously evaluate their performance so you don't have to!
Can you support special interview types like firmware engineer or AR/VR?
We'll do our best to support you, but may not be able to support every type of interview. Use the chat in the lower-left corner or email us at support@hellointerview.com if you have questions and we'll get back to you as soon as we can.
What should I expect in the session?
Sessions are 1 hour long. Your coach will spend some time getting to know your background, where you're at in your interview prep, and your goals. There will be a few minutes if you have any open-ended questions about the process. Technical mock interviews will typically last 30-40 minutes after which your coach will debrief you on how you did, areas of improvement, and brainstorm on next steps. The entire session is recorded (private to you and your coaches!) and you'll receive a detailed feedback writeup within 24 hours.
Can I schedule with {the same, different} coaches?
After you complete your first session you'll have the option to either (a) try to schedule again with that coach, or (b) schedule a session explicitly with a different coach. Up to you. Note: coach availability is a constraint, we cannot guarantee availability.
What if I don't have a webcam?
You are not required to have video on for the session, but most users do and it can be helpful to get a full picture for your feedback.